Job Description
Executive - Global Servie Desk (on Contract)-28240
Qualifications
B.TECH/B.C.A/B.SC IT/M.C.A
Description
Basic level understanding of technology (including MS apps such as Excel, Word, PowerPoint, Sharepoint, and Access)
Act as a single point of contact for web based inquiry operation system from staff regarding HR application issues and queries.
Receiving, logging and managing inquires from Hitachi group employee via web based inquiry operation system.
Troubleshoot basic operation issues of HR application.
Escalate unresolved inquiries to the global service desk team or others as per escalation process
Answer to caller when an inquiry resolved by GSD team.
Take ownership of caller problems and follow up the status of inquiries on behalf of the caller and communicate progress in a timely manner.
Log all inquiries in the Global Service Desk system.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Share and discuss issues or idea to improbe GSD/RSD service level with related members.
Manage resolution/response times within required Service Level Agreements (SLA's)
Produce and distribute case reports as required
Work with other service desk or HR team members as required
Provide basic HRIS support for other tools/systems as required
You need to apply in order to attending this interview
CLICK HERE to apply
Other details
Primary Location:India
Global Region:APAC
Organization:HITACHI INDIA PVT. LTD
Virtual Office:Not Available
Executive - Global Servie Desk (on Contract)-28240
Qualifications
B.TECH/B.C.A/B.SC IT/M.C.A
Description
Basic level understanding of technology (including MS apps such as Excel, Word, PowerPoint, Sharepoint, and Access)
Act as a single point of contact for web based inquiry operation system from staff regarding HR application issues and queries.
Receiving, logging and managing inquires from Hitachi group employee via web based inquiry operation system.
Troubleshoot basic operation issues of HR application.
Escalate unresolved inquiries to the global service desk team or others as per escalation process
Answer to caller when an inquiry resolved by GSD team.
Take ownership of caller problems and follow up the status of inquiries on behalf of the caller and communicate progress in a timely manner.
Log all inquiries in the Global Service Desk system.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Share and discuss issues or idea to improbe GSD/RSD service level with related members.
Manage resolution/response times within required Service Level Agreements (SLA's)
Produce and distribute case reports as required
Work with other service desk or HR team members as required
Provide basic HRIS support for other tools/systems as required
You need to apply in order to attending this interview
CLICK HERE to apply
Other details
Primary Location:India
Global Region:APAC
Organization:HITACHI INDIA PVT. LTD
Virtual Office:Not Available